Legal

Shipping & Returns

Last updated: May 2026

Shipping Policy

Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed after 2 PM GMT are processed the next business day.

Delivery Methods

Home Delivery

Delivered to your address. Fee depends on your delivery zone (see table below).

Store Pickup

Free. Collect from our Ghana office: P.O.BOX Q71 Abokobi, Ga East Municipality, or our Malawi office: AREA 61.

Delivery Zones & Fees

Zone	Covers	Fee
Ashanti Region	Kumasi,Obuasi,Ejisu,Konongo,Mampong,Bekwai,Juaso	₵35.00
Bono Region	Sunyani,Berekum,Techiman,Wenchi	₵55.00
Central Region	Winneba,Kasoa,Swedru,Mankessim,Agona	₵30.00
Eastern Region	Koforidua,Nkawkaw,Akim Oda,Akosombo,Somanya	₵40.00
Greater Accra	Accra,Tema,Madina,Adenta,East Legon,Teshie,Nungua,Lashibi,Spintex,Airport Residential,Osu,Labadi,Cantonments,Airport Hills	₵20.00
Northern Region	Tamale,Yendi,Salaga,Damongo	₵65.00
Upper East	Bolgatanga,Navrongo,Bawku	₵70.00
Upper West	Wa,Lawra,Tumu	₵75.00
Volta Region	Ho,Hohoe,Keta,Aflao,Kpando	₵50.00
Western Region	Takoradi,Sekondi,Tarkwa,Cape Coast,Elmina	₵45.00

International Orders

We currently ship within Ghana and Malawi. For international export enquiries (B2B), please contact us directly.

Returns & Refund Policy

Return Window

You may request a return within 14 days of delivery. Requests made after this period will not be accepted unless there is a quality or safety defect.

Eligible Items

Items that are defective, damaged in transit, or incorrectly supplied
Sealed, unopened food products (freeze-dried/dehydrated) in original packaging
Clothing and cosmetics that are unused, unwashed, and in original packaging with tags attached
Electronics with manufacturing defects (proof of purchase required)

Non-Returnable Items

Opened or used food / consumable products
Perishable goods
Gift cards
Downloadable digital products or consultancy sessions already delivered

How to Request a Return

Log in and go to My Account → Orders.
Find the delivered order and click Return.
Select the reason and submit. Our team will review within 2 business days.
If approved, you will receive return instructions via email.

Refund Processing

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method:

Card payments (Stripe): 3–7 business days to appear on your statement
Mobile Money (Paystack): 1–3 business days

Original shipping fees are non-refundable unless the return is due to our error.

Questions about your order?

Go to Contact Form →