We accept Visa, Mastercard, and American Express via Stripe (secure card payments processed internationally), and Mobile Money (MTN, Vodafone, AirtelTigo) as well as bank EFT via Paystack for customers in Ghana and Malawi. All card payments are encrypted and PCI-DSS compliant — we never store your card details.
Log in and go to My Account → Orders to view real-time status updates. You will also receive an email notification when your order is confirmed and when it ships.
Orders can be cancelled or modified within 2 hours of placement, provided they have not yet been picked and packed. Contact us immediately at adjoayeb14@icloud.com or call +233 537 968 305 with your order reference number.
Yes! You can apply a coupon code and redeem loyalty points in the same checkout. Both discounts are applied before the final total is charged.
We currently deliver within Ghana and Malawi. For international B2B export enquiries, please contact us directly. See our Shipping Policy for delivery zones and fees.
Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 1–3 business days within Greater Accra and 3–7 business days for other regions. Store pickup is available for free from our Abokobi, Ga East (Ghana) or Area 61 (Malawi) offices.
Yes — store pickup is always free of charge. Select "Store Pickup" at checkout and we will notify you when your order is ready for collection.
Freeze-drying removes up to 98% of moisture from food while preserving nutrients, flavour, and texture — without artificial preservatives. Triple Nexus freeze-dried products have a shelf life of up to 25 years when stored sealed in a cool, dry place, and 12–18 months once opened. Check individual product pages for specific details.
All food products are processed under strict hygiene conditions and comply with Ghanaian FDA and Malawian MBS standards. Batch numbers and traceability information are displayed on product packaging and available in your order details.
Yes! Triple Nexus is a multi-sector enterprise. Our shop includes Agribusiness (freeze-dried & dehydrated foods), Clothing, Cosmetics, and Electronics. Browse all categories on the shop page.
Register on the sign-up page, select Wholesale (B2B), and enter your company name. Our team will review your application within 1–2 business days and notify you by email. Once approved, wholesale pricing and volume tiers are unlocked automatically.
MOQ varies by product and is displayed on each product page for approved B2B accounts. Tiered pricing is available — the more you order, the lower the unit price. Contact us for custom bulk order quotes.
Yes — Triple Nexus exports to international markets. For export pricing, documentation, and logistics, please contact our B2B team directly with your requirements.
You earn 1 loyalty point for every ₵1 spent on a completed order. Points accumulate in your account and can be redeemed at checkout — 100 points = ₵1 discount. View your points balance in My Account → Loyalty.
On the login page, click "Forgot password?". Enter your email address and we will send you a secure reset link valid for 60 minutes.
Yes. Go to My Account → Addresses to save, edit, or delete your delivery addresses. During checkout you can select any saved address.
You may request a return within 14 days of delivery for eligible items (defective, damaged, or incorrectly supplied goods; sealed/unopened products in original packaging). Opened food products and perishables are non-returnable. See the full Returns & Refund Policy.
Log in and navigate to My Account → Orders. Find the delivered order, click Return, select your reason, and submit. Our team reviews requests within 2 business days and will email you with return instructions if approved.
Once the returned item is received and inspected, refunds are processed within 5–7 business days. Card refunds (Stripe) typically appear in 3–7 business days; Mobile Money refunds (Paystack) in 1–3 business days. Original shipping fees are non-refundable unless the return is due to our error.
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