Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account data: name, email address, password (hashed), and user type (retail/B2B)
• Order data: shipping address, phone number, order items, payment reference
• Communication data: messages you send via our contact form
• Usage data: pages visited, products viewed (anonymised analytics)

We do not store full card numbers. Card payments are processed by Stripe and mobile money by Paystack — both are PCI-DSS compliant processors.

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmation and shipping updates
• Respond to your enquiries and support requests
• Improve our website and personalise your experience
• Send marketing communications only with your consent
• Comply with legal obligations and prevent fraud

3. Data Sharing

We do not sell your personal data. We share it only with:

• Payment processors (Stripe, Paystack) — for transaction processing
• Delivery partners — for order fulfilment
• Cloud infrastructure — Coolify-managed hosting (servers in the EU)
• Law enforcement — when legally required

4. Data Retention

We retain your account data for as long as your account is active. Order records are kept for 7 years for tax/accounting compliance. You may request deletion of your account at any time (see Section 6).

5. Cookies

We use session cookies (required for login and cart) and optional analytics cookies. You can disable cookies in your browser settings; however, cart and account features require session cookies to function.

6. Your Rights

Depending on your jurisdiction you have the right to:

• Access — request a copy of the data we hold about you
• Correction — ask us to fix inaccurate data
• Deletion — request erasure of your personal data
• Portability — receive your data in a machine-readable format
• Objection — opt out of marketing communications at any time

To exercise these rights, email us at adjoayeb14@icloud.com.

7. Security

We implement appropriate technical and organisational measures including HTTPS/TLS encryption, hashed passwords (bcrypt), role-based access controls, and regular backups. No system is 100% secure; we will notify you of any breach affecting your data as required by law.

8. Changes to This Policy

We may update this policy periodically. Material changes will be notified by email or a prominent notice on our site. Continued use after changes constitutes acceptance.

9. Contact

Triple Nexus Enterprise
P.O.BOX Q71 Abokobi, Ga East Municipality, Ghana
Email: adjoayeb14@icloud.com
Phone: +233 537 968 305